How can we help?
Browse our FAQ, get in touch, or manage your account.
Contact Support
Have a question or need help? Reach out and we will get back to you.
waleed@allaudintech.comWe typically respond within 24 hours.
Frequently Asked Questions
Is CarbTrack a medical device?
No. CarbTrack is a mathematical calculator tool only. It does not provide medical advice, diagnosis, or treatment. Always consult your healthcare provider before making any changes to your insulin regimen or diabetes management plan.
What data does CarbTrack collect?
CarbTrack stores your health data (glucose readings, carb intake, insulin doses) locally on your device. Profile data like preferences and settings are also stored. We do not sell your data. See our Privacy Notice for full details.
How do I cancel my subscription?
Subscriptions are managed through your Apple App Store or Google Play Store account. To cancel, go to your device Settings > [Your Name] > Subscriptions > CarbTrack, and tap Cancel Subscription.
Is my health data secure?
Yes. Your data is stored locally on your device using encrypted storage. If you enable cloud sync, data is encrypted in transit and at rest using industry-standard encryption.
What age do I need to be to use CarbTrack?
You must be at least 16 years old to use CarbTrack.
How does the food scanning feature work?
CarbTrack uses AI-powered food recognition (Passio.ai) to estimate the carbohydrate content of your meals. Simply point your camera at your food and the app will provide an approximate carb estimate. Estimates are approximations — always verify with nutrition labels when available.
How do I delete my account and data?
You can delete your account from within the app under Settings > Account > Delete Account. This removes all your data. You can also email waleed@allaudintech.com to request deletion. Note: you must cancel your subscription separately through the App Store.